Ideas and tips from Marie Swift, a nationally-recognized consultant who's worked with some of the top financial advisory firms nationwide for nearly twenty years. This blog spotlights financial services firms and allied institutions that Swift deems as adopting "Best Practices" in the industry. Swift also shares some of her own tools and ideas aimed at helping independent financial advisors.
Thursday, September 20, 2012
Sunday, July 15, 2012
How to Elicit from Feedback from a Client Advisory Board

- Determine your list and invite the right people.
· Review your client list.
- Get them thinking between the invitational call and the feedback meeting.
- Host the meeting.
- Send a thank you letter or email.
· Invite them to a Progress and Update Meeting in 60 days so that you can report in and get additional ideas on how to improve your service to them.
- Repeat Steps 2-4 above, but instead of asking them the original questions, ask them to come prepared to offer additional insights and advice based on the key takeaways from the last meeting and the progress report you’ll provide.
Tuesday, March 13, 2012
Monday, September 26, 2011
Wednesday, October 19, 2011 | 4:00 pm - 4:50 pm
Register Free at:
Special Bonus for Attendees!
That will entitle you to receive one of the following bonuses:
Learn more about The Impact Consulting Team: www.impactcommunications.org/ourteam.html
- OR -
See full program details:
www.impactcommunications.org/groupprograms.html
Thursday, October 28, 2010
Marketing That Works for Advisors Today - Advisors Money Show - Join Me!
If you'd like to attend the Advisors Money Show in Orlando Nov 17-19, I have 10 FREE FULL CONFERENCE PASSES to give away. Just call my office, Impact Communications, at 913-649-5009 and tell Teresa Law, the lovely lady who'll pick up the phone, that you saw my invitation to call and that you'd like to take me up on my offer to secure a free conference pass.
If all the free passes are gone, you can use this link to register at the very affordable rate of just $99. Your full conference pass includes 2 1/2 days of educational sessions with industry experts on a wide range of topics, sponsor presentations and meals, and access to the exhibit hall with over 80 hand-picked companies such as Lindner Capital Advisors (a money manager / TAMP with a unique investment strategy that includes a Managed Futures component).
Register Today and join Marie Swift for The Advisors MoneyShow Orlando, November 17-19, 2010, at The Peabody Hotel. The timing of this year’s Show is ideal. With clients weary of large investments and the fear of a double-dip recession, now is the most important time for you to attend the Advisors MoneyShow. Discover strategies for managing client portfolios (and yours too) in choppy markets, learn techniques for keeping your current clients, and find out how your business can grow in today’s economy!

Register Now! Only $99 for full conference pass.
Orlando | November 17 – 19, 2010 • The Peabody Hotel
Below is information on my session - see you there!Marketing That Works for Advisors Today
Thursday, November 18, 2010 | 11:15 am - 12:30 pm
![]() Gregory Sullivan | ![]() Marie Swift | ![]() Dean Zayed | ![]() Michael Zmistowski |
Tuesday, August 10, 2010
Branding Your Firm from the Inside Out: What You Must Know and Do to Win Market Share Now
My topic is:
Branding Your Firm from the Inside Out: What You Must Know and Do to Win Market Share Now
You will learn:
- How to sharpen your brand and articulate your value in a clear, compelling way
- Ways to gain access to worksheets and questionnaires that will help you clarify your value proposition and get everyone on your team "singing from the same hymn book"
- What industry leaders have to say about the future of advice and the financial services industry
- How to create an action plan based on expert advice from one of the industry's most respected marketing consultants
- How to understand branding - and why it’s important to your ongoing success - from the inside out
Annette says on the Financial Advisor Summit site: “Marie Swift is the CEO of Impact Communications. Her firm boasts a long and illustrious list of industry thought leaders, celebrities, and highly-successful advisors-all gleaned effortlessly through attraction-based marketing and PR strategies. She’s one of the top PR experts in the country, as well as an expert in public relations and marketing communication. She is hailed as the ‘Marketing Guru’ by the editors at Investment Advisor Magazine.”
If you go now to www.fasummit.com and register for the virtual event, they will send you information on how to access my recorded interview – which is available tomorrow only, between noon – 6:00 pm EDT for free. Please note that if you miss this free window of opportunity you can pay for the audio series and not only hear my interview but several others from world-class sales and marketing experts. It is important to note that I do not receive any royalties or revenue from any of the audio purchases you make on www.fasummit.com; I’m simply participating as a way to bring insights and value to the financial planning and investment advisory community.
I know this whole system is a bit confusing – as all things are when they are new to us – but give it a shot and let the conference organizers know what you think. I’m pretty sure my segment will contain a couple of good and inspiring ideas for you!
You can post comments for me HERE on my blog: www.marieswift.com and I’ll respond here.
Warm regards,
Marie
Friday, July 23, 2010
Redefining Your Value in Today's Market Place

How do you define it for yourself? How are your prospective and current clients defining it for themselves? How are current events and the recent past economic turbulence shaping the way financial advisors are perceived? And how are you not only articulating but continually proving your value to your clients?
The folks at Pershing started a ripple effect when they asked me to speak at their national conference, Insite 2010. They asked me to address an interesting topic: Redefining Your Value in Today's Market Place.
I spoke with a number of industry thought-leaders including Bob Veres, Chip Roame, Mark Tibergien, Blaine Aiken, Bill Cates, George Kinder, Brett Ellen, Steve Saenz, Sue Stevens and many more. Their comments were enlightening and stimulated some new thoughts of my own. I also spoke with numerous financial advisors as I traversed the country speaking at and attending industry events.
fi360 and Securities America asked me to customize and present the Redefining Your Value presentation at their national conferences in May and June. NAPFA asked me to lead a panel at their national conference on marketing and client communication in May. ASN360, NAAIM and TD Ameritrade asked me to speak at their national conferences on the Power of PR in Your Marketing Plan.
I was pleased when Financial Planning magazine asked me to write an article revealing some of what I'd learned. What Have You Done for Me Lately? ran in the July 2010 issue.
This is a very important conversation, and I'll continue to speak with FAs and industry thought leaders, gathering their insights and providing additional ideas to help you fuel your practice through additional speeches, articles and a white paper I plan to publish in a couple months.
A couple opportunities for you right now:
1. If you'd like to join a discussion on FinancialPlanning.com, here's a link that will take you to the online conversation. I've posted some additional comments on how FAs might want to think about articulating their value. There's even a link to a worksheet that will help you develop a strong positioning statement and I'm running a contest - the FA who posts the best positioning statement by 8/15/10 will win a $500 gift certificate compliments of Impact Communications.
2. If you missed the live presentation I delivered at the Pershing Insite Conference June 2010, you might still be able to register to attend the webinar I'm presenting for Pershing on Monday, July 26th at 1:00 pm CT, where we'll continue the conversation about Redefining Your Value in Today's Market.
I'll try to obtain a recorded version of the webcast and, worst case scenario, will be able to post the mp3 audio file and my slide show for you here on this blog.
Thursday, June 24, 2010

Over the many years that I've been coaching financial advisors on Marketing Communications strategies, we've continually discussed how building a strong online presence is essential.
10-12 years ago, websites were just "coming of age" and advisors were asking "Do I really need to have a website? None of my clients are online." Today we know that not only do you need to have a website but it must be A GOOD website. People will look you up online and if they see a poor website (or no website), chances are they will move on to another option. Bottom line: you have to have a good website today to be considered a serious business.
Today, with the advent of LinkedIn, Naymz, Ning, Groupsite, Facebook, My Space, Intranets, Wikis, blogs, Twitter (which is essentially "micro-blogging), You Tube, EONs, and thousands of other social media sites ... coupled with the ability to cross-link to "traditional media mentions" such as WSJ, Kiplingers, local newspaper and magazine mentions, TV clips, etc. and audios, videos and/or multi-media presentations you produce on your own ... it's a wild, wide world of possibilities. I hear this common objection from advisors all the time: "Do I really need to do all this stuff? None of my clients are on XYZ (fill in the blank with Twitter, for instance). I predict that in 2-3 years, we will look back and see that participating on several social media sites - in addition to maintaining and populating a good website and blog - and in addition to having numerous "traditional media hits" - will be required to be seen as a viable resource.
Moral of the story: You owe it to yourself to understand your options today and to get ahead of the curve by embracing several online tactics now.
What happens when people "google" (or "bing") you? What do they see? Online reputation management and presence is important. You want scads of cool stuff to show up on the first google / bing page - articles you've had published, quotes in publications, a blog, your Twitter feeds, your LinkedIn page, your profile on FPA's site (or NAPFA, Garrett Network, Paladin Registry, WiserAdvisor, NAIFA, etc.), a You Tube video channel, a book you contributed to or wrote, online news releases, etc.
Here's one other "must": REGISTER YOUR BUSINESS WITH GOOGLE LOCAL AT http://www.google.com/local/add. You want to make sure that if anyone searches for you online, your name comes up!
Using the right keywords and meta tags (and copy in your web content) is also important.
I could go on and on ... but let's see what you all have to say. Everyone please chime in with your best tips and advice by posting your comments on this blog site.
Not only will be learn new ways to improve our online presences, but I'll be sharing some of our collective wisdom at Web 2.0 and Social Media Boot Camp that I'm doing for FPA as a pre-conference offering (right before FPA's national conference in Denver) on Saturday, October 9, 2010.
If any of you want to attend that boot camp session, it will run from 8:30 am - noon (the 3.5 hour long session will include setting up professionally branded blog and twitter pages and populating your blog with both a podcast and a video clip / interview that we'll record there on site, as well as core content). We'll have a lunch break from noon - 1:00. Then I'll be leading an advanced cross-linking and online reputation management class from 1:00-3:00. The main conference kicks off that evening.
Just watch the FPA Bulletins if you want to consider joining me for the Social Media Boot Camp.
Meanwhile, please share your tips and advice on building a strong online presence here.
Thanks,
Marie Swift
Marketing Communications and PR Coach
Tuesday, May 25, 2010

Audio here:
http://www.audioacrobat.com/sa/WZT0dCrT
Slide show here:
http://www.slideshare.net/bgeyser/marie-swift-social-media
Sunday, May 16, 2010
Now Hear This: Bob Veres on the Future of the Financial Advisory Business

Monday, March 8, 2010
Twitter Digest - A Baker's Dozen
Here's a quick look at what I've been reading and tweeting about:
- Getting the Most Out of Twitter - good NY Times article - http://nyti.ms/dqg9cU
- Advisers aim to ramp up marketing spending - Investment News: http://bit.ly/cListy
- David Drucker profiles @brettellen #1 w/ Securities America multiple yrs - FA mag: http://www.fa-mag.com/fa-news/5252-strong-alliances.html
- Financial Planning mag: Special Report - Your Practice Management Questions Answered: How do I stand out? http://bit.ly/cmNxeH
- Happy to be home after a flurry of trips. Spoke at TD Ameritrade conf, #T3Show and #FPABizSol. Next up Tiburon CEO Summit to run press conf.
- Dare we try this? At least we can read this journalist's blog entries about her travails. No Spend Challenge Week 1 http://bit.ly/bPv7Td
- FinaMetrica offers risk-tolerance test online FREE thru April if use link www.riskprofiling.com/money (offer in conjunction with MONEY mag)
- Gauge your appetite for risk FinaMetrica’s 25-question risk-tolerance test www.myrisktolerance.com accurate measure psychological tolerance
- Good article on balancing appetite for investment risk and capacity for investment risk. http://tinyurl.com/riskprofile
- From @RIABiz: The FPA's practice management event #FPABizSol boasts two hot speakers in its first day http://www.riabiz.com/a/139166
- Wow! This is a GREAT site. Full of free worksheets and articles focused on creating Financial Happiness. http://www.financial-happiness.com
- Securities America Advisors Collaborate and Achieve Success - podcast with Paul Lofties, plus related news release: http://shar.es/m3JOb
- Estate Planning in 2010 - Good article by Kate McBride, editor, Wealth Manager: http://shar.es/m3iN
I learn a lot from following my favorite journalists and industry peers on Twitter.
Why not give it a whirl - if only just to listen?
Monday, February 8, 2010
What You Must Know - AND DO - to Survive and Thrive as an Advisor Today

Listen now:
http://annetteb.audioacrobat.com/download/ISS_SwiftM_Final.mp3
Monday, January 25, 2010
Creating Social Glue with Web 2.0 Strategies
I'm hosting a "live" online discussion this week only for Financial Planning magazine. To join that discussion click here: http://www.financial-planning.com/forums/viewtopic.php?f=240851&t=2365211&p=2368180#p2368180
Saturday, January 16, 2010
Time to Ramp Up Your Marketing Plan!
- Resolution #1: Work Some Media Magic
- Resolution #2: “Celebritize” Yourself
- Resolution #3: Expand Your Reach
Looking Ahead
In my next installment for Research, I will provide tips on using Web 2.0 and online social networking strategies to expand your reach and generate positive search engine results.
But, if you are hungry for information on using Web 2.0 and social media to build buzz and create additional traffic to your primary Web site, you might want to sign up for the Using Web 2.0 and Social Media to Build Relationships webinar being offered by the Financial Planning Association (FPA) on January 20, 2010, at 1:00 pm CT.
I’ll be hosting the virtual learning session and will be joined by compliance expert Nancy Johnson Jones (www.compliancemaze.com), who will tell you what you can and can’t do under FINRA and/or SEC regulations, and multi-media expert Chris Hall (creator of “fast, fun and informative” Practice Management tips brought to you by the "vanguards of practice management" at Securities America, online and FREE at www.AdvisorPod.com) who will give an overview of LinkedIn, Facebook, Twitter, blogs, YouTube, podcasts and other tools you can use to build relationships with people online. You do not need to be a member of the FPA to attend; everyone is welcom, although there is a small fee to attend (goes to FPA to defray costs).
Of special note:
In the coming weeks, you can find me at:
- TD Ameritrade national conference in Orlando, February 4-5, 2010
- T3 Technology Tools for Today conference in San Diego, February 18-20, 2010
- The FPA Business Solutions conference in Dallas, March 1-3, 2010 (save 15% with the code you will find at top of the page here: http://www.socialmedia-bootcamp.blogspot.com
Hope to see you at one or more of these events!
Thursday, January 7, 2010
Did You Miss These Tweets? Good Stuff!
Doing webinar for FPA (1/20/10) on Using Web 2.0 and Social Media to Build Business. Sign up now - cheap! http://www.fpanet.org/Learn/VirtualLearningCenter/ClassDescriptions/UsingWeb20AndSocialMediaToBuildRelationships/
Will be speaking at TD Ameritrade's national conference first of Feb. Then on to the T3 Conference mid-Feb where speaking, doing PR for conf. www.tdainstitutional.com and www.technologytoolsfortoday.com for more info.
RT @Fiduciary360 Social networking site for advisors built to be FINRA compliant: http://bit.ly/6Fci7C @NewsfromIN
RT @ovrdrv What are the five biggest mistakes in social media measurement? http://bit.ly/6xsUDU
Kiplinger's PF says Seek Advice on 401k, profiles Impact client Smart 401k - puts Smart 401k clients on cover: http://bit.ly/7hwRNY
New tools 4 end of life planning http://www.investmentnews.com/apps/pbcs.dll/article?AID=/20100103/REG/301039968/1082: http://bit.ly/8IxHI5
What's your major? http://www.investmentnews.com/apps/pbcs.dll/article?AID=/20100107/BLOG01/100109903: http://bit.ly/4zespt
Don't know your risk tolerance? Here's how to find out: http://www.pbs.org/nbr/blog/2009/12/dont_know_your_risk_tolerance.html
Bob Veres offer Client Article Svc. Great 4 FA's client newsletters. Inside Info subscribers $151 discount code E2DE http://www.bobveres.com
Evolution of a Planning Firm - http://blogs.wsj.com/financial-adviser/2009/12/31/voices-sheryl-garrett-on-the-evolution-of-a-planning-firm/
RT @WSJPersFinance Relax, You Can Beat That Stress http://bit.ly/6bkn4h
RT @tweetmeme Tips for Better Twitter Tweets — Art Biz Blog http://bit.ly/K7gYv
RT @sangsito I need NAPFA advisor that can help me reach my goal in life without cost me arm and leg. Thanks.
@sangsito Visit http://www.garrettplanningnetwork.com to view 300 fee-only (commission free) planners. Will work on hourly or project basis.
Take a look at six social media trends for the upcoming year. http://bit.ly/5pKp0k
Great PM info for Financial Advisors = AdvisorPod.com http://www.advisorpod.com/SociallyAdept
Thursday, October 15, 2009
Five-Touch Campaigns - Advisor Success Stories Here

Be sure to read Power Up Your Marketing Plan - a companion article - too.
Please post your comments and success stories on this blog. We can create a dialog here.
Friday, August 28, 2009
Wednesday, August 19, 2009
Friendly Persuasion ...
Are you keeping pace?
A little friendly persuasion:
Tuesday, August 11, 2009
Axis of Influence:One book you must read this year!

Michael and Pam are smart and extremely good at the psychology of making advisors more likeable and more credible. In their book, they teach you how to systematically improve both credibility and likeability.
In an era when so many books are filled with opinion and conjecture, Michael and Pam give you the psychology, the processes and the skills. And, thy they give you the research to substantiate their advice.
I believe Michael and Pam have written an essential book for every advisor who wants to achieve greater success, in personal life and professional life.
In addition, they are giving away $2,300 in Bonuses. You can get the details at:
http://www.axisofinfluence.com/PromoSummer2009.htm. And, be sure to tell them I said Hello!
Buy this book! Your business needs it!